We kick off the new year by exploring social media customer service and how to get it right. We speak to Joshua March, creator of a great social media management tool Conversocial.com and get his top tips and best practice in social media customer service. Conversocial produce a fantastically simple yet in our opinion brilliant tool designed to help businesses large and small better manage their online social media customer service in Facebook and Twitter.
Check out the 1 user license edition of Conversocial or try their free 14 day trial for the team edition.
http://www.conversocial.com
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In this episode Daniel speaks with Emily Barford, Head of Dove Beauty at Unilever, about a bold and unconventional campaign built on Reddit conversations.
The team speaks with Phil Treagus-Evans, author of the new book Human First Marketing, to explore why now, in a world dominated by AI, automation, and synthetic content, marketers must rediscover their humanity.
A clinical audit of your copy, structure and calls to action. Get a conversion scorecard, section-by-section diagnosis and ready-to-test rewrites in under a minute.